Refund policy

Refunds must be requested via the online "Contact Us" form to ensure we can receive and process your request as quickly as possible.

The request must be made within 14 days of receiving the item. The item must then be returned within 14 days of making the refund request and packaged sufficiently to protect the item so that it is returned in the same condition that it was delivered to you. The return shipping cost must be paid by you, but the shipping cost you paid when placing the order will be refunded.

Please inspect your order upon delivery and contact us as soon as possible.

For faulty items, you have 30 days from day of delivery to request a refund or replacement. If a refund is agreed then the full amount will be refunded, including the shipping fees you paid as part of the transaction to get the product shipped to you.

Ensure that products are in their original packaging.

We reserve the right to provide a full refund and not provide a replacement product; this could be for various reasons, including no available stock of the item.

If the product has been opened and is not being returned due to a fault then a deduction against the refund may be made, as it will impact the ability to re-sell the product.

This does not affect your statutory rights.